Guest check-in solution added to Service NSW app

17 September, 2020 by Vanessa Cavasinni

The NSW Government’s has rolled-out a state-wide check-in solution on its Service NSW  app, following a successful trial.

The Service NSW app has been updated to include a QR code to allow customers to check in at hospitality venues and Service NSW Centres across the state, ensuring contact tracers can quickly access patron details.

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Minister for Customer Service Victor Dominello said customers should download the latest version of the app.

“Customers can already use their Service NSW app to complete a number of transactions, so it makes sense for them to be able to use it to check-in to venues as well,” Mr Dominello said.

“The app is safe, easy to use and helps NSW Health officials contact customers quicker in the event of a COVID-19 outbreak by providing them with more accurate records.

“The check-in automatically captures the date, time and location, and securely stores them on a NSW Government database for the sole purpose of contact tracing. After 28 days, the data is destroyed.”

A trial of the QR solution was held in Dubbo, where almost 400 businesses participated. In Sydney, the app was tested at a number of Merivale venues. The trial was subject to an independent privacy review and its findings supported the decision to proceed with a state-wide rollout.

More than five million customers have a MyServiceNSW account and about 2.2 million customers have the Service NSW app on their mobile phone.

As venues must digitally check in patrons in compliance with the current Public Health Order, the addition of a QR check in to the Services NSW app is an effort made by the state government to make it easier for venues to comply. Mr Dominello hopes many venue operators will take up the use of the app.

“We will work closely with industry to encourage them to adopt our QR code. The service is free for businesses, and helps them comply with their obligations under the Public Health Orders.

“This is another example of the government delivering data infrastructure to help customers and businesses get on with day to day life as we navigate a safe path through this pandemic.”

Image: Service NSW (Facebook).